Knowledgebase

Autoresponders can be helpful if you are on vacation or unavailable to respond to a request right away; or if you wish to reply with a generic message that you want to send from a support email.

To add an autoresponder, perform the following steps:

1. Click Services from the Main Menu on your Personal Account
2. Click My Services on the dropdown menu
3. Locate the domain for the email that you want to forward
4. Click the Hosting Plan associated with the domain
5. Click Autoresponders on the Quick Shortcuts module
6. Select the domain for which you want to add or edit an autoresponder
7. Click Add Autoresponder
8. Enter the address for which you want to forward in the Address to Forward text box
9. Select the desired domain from the dropdown menu
10. Select the desired option for forwarding your email
11. Click Add Forwarder
12. Ensure Character Set is set to UTF-8
13. Enter the interval, in hours, for the autoresponder to wait between responses to the same email address
14. Enter the email address for which to respond in the Email text box
15. Enter the username to appear in the response in the From text box
16. Enter the subject to appear in the response in the Subject text box
17. Select the HTML checkbox if the message includes HTML tags
18. Enter your response message in the Body text box
19. Select a start time
20. Select a stop time
21. Click Create/Modify to save your autoresponder